Stefan Amon has been Head of Wholesale at the Telekom Austria Group since November 2011. He started his career in the company in 2004 as Strategy Manager. Afterwards, as assistant to the Management Board he supported the CMO and CEO in strategic decision-making. His first management position was in 2009 as head of the department Field Service, where approximately 1,300 employees ensure that A1 products are installed and serviced smoothly. In his last position Stefan Amon managed the department Customer Service, which processes over 70,000 customer contacts daily. Within the scope of the merger between mobilkom austria and Telekom Austria in 2010 – the fastest merger in Europe’s telecommunications industry - Stefan Amon managed the reorganization of Field Service with its staff of approximately 1,300. One year later re-branding followed as the “new A1”. For this project he was responsible for implementing the new brand for roughly 4,000 Customer Service employees, without a loss in quality for A1 customers.